• Direct
  • 02/07/2020

Employment Type: Direct

Publication date: 2020-02-07T00:00:00

Job Location: Buffalo NY

Zip code: 14224

Description:

Client Computing Service Manager – Direct Hire – Buffalo, NY

 

One of our leading clients is in the search for a Client Computing Service Manager. This person will be responsible for leading the formulation and deployment of long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies. Their ideal candidate will have 5+ years of IT Service Management experience along with an ITIL Certification. This person needs to be a leader, someone who can lead the team in the right direction.

 

If you are interested in being a leader in a continually growing organization, don’t waste any time and contact us right away. This opportunity will not last very long. Apply now!

 

Responsibilities:

  • Develop, promote and manage a Client Computing Service roadmap – and a strategy that will put in place the sophisticated infrastructural elements required to ensure its success.
  • Responsible for coordinating and operationalizing the implemented solutions and tools.
  • Collaborate and standardize the portfolio of client compute service offerings, end-user devices/services, and processes across the enterprise.
  • Provide leadership to the teams responsible for delivery of Client Computing services, through effective management, direction, motivation including performance and development reviews.
  • Operate at a global scale and provide the connection between multidisciplinary business areas and stakeholders
  • Make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the resolver/delivery teams
  • Provide leadership, direction, and supervision for a culturally diverse, globally located team of professionals
  • Own the budget and allocate funding to areas of the service based on their decisions about priorities

 

Requirements:

  • Bachelor’s degree in Computer Science or related discipline
  • Minimum 5 years of IT Service Management Experience preferred
  • Comprehensive Industry Knowledge
  • Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving
  • ITIL Certification preferred

Company: Systems Personnel

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