• Direct
  • 01/17/2023

SysPersonnel Systems Personnel

Improving Lives Through Employment

ID: 6862

Employment Type: Direct

Job Location: Buffalo, NY 14202


Direct Hire – Desktop Administrator – Buffalo, NY


The role of Desktop Administrator is to provide infrastructural support to our client's employees by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix Windows and macOS computers, printers, scanners, mobile devices, and other computer assets in an organization.



  • Mange all end-user devices including ordering, installation and training. Computers, cell phones, printers, etc.
  • Develop, maintain, upgrade, and document all aspects of workstation environments
  • Coordinate operation system software updates and software patches
  • Provide IT support to employees globally across New Era, build relationships, and solve their technical problems across a variety of platforms
  • Act as the Technical systems resource on small to large scale projects
  • Communicate through a variety of platforms, work with global team to deliver solutions to support users and enable their success
  • Work with IT team to ensure maintenance and support for mission critical equipment and applications is current and fit-for-purpose while meeting the business needs
  • Work closely with other facets of IT and departments to implement and troubleshoot business applications as they apply to the core infrastructure
  • Keep all sensitive matters confidential
  • Other duties as assigned


Knowledge, Skills and Abilities

  • Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
  • Ability to establish relationships and interact with various levels within the organization
  • Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
  • Strong verbal and written communication skills with the ability to communicate effectively and professionally
  • Enthusiastic, pro-active, and positive person who adapts to change and with urgency and persistence
  • The ability to be innovative and creative when handling difficult business challenges
  • Strong desire to assist the team and share knowledge
  • Expert knowledge of Windows & macOS desktops, Active Directory, and O365
  • Experience with enterprise desktop deployment tools (preferable PDQ and Jamf)
  • Knowledge of mobile device support and management (MDM) using Intune
  • In-depth knowledge and the ability to perform advanced troubleshooting on Windows and macOS devices
  • Knowledge and experience working with Zendesk or comparable tools FFF
  • Must be able to lift and carry up to 10 lbs


Education and Experience

  • One (1) to Three (3) years of experience in Service Desk or related IT role preferred
  • Bachelor’s degree in Computer Science or related field preferred; Relevant job experience in lieu of degree will be considered
  • Knowledge and experience working with ITSM and ticketing tools



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  • Accepted file types: doc, docx, png, jpg, gif, txt, rtf, log, pdf, text, Max. file size: 24 MB.
  • Accepted file types: doc, docx, png, jpg, gif, txt, rtf, log, pdf, text, Max. file size: 24 MB.