Employment Type: Direct
Job Location: Niagara Falls, NY 14304
Sr Technical Support – Direct Hire – Buffalo NY
A family oriented, fun-loving, long established company in Buffalo seeks an experienced Technical Support Representative on a team supporting external clients and internal office staff. This company is progressive and offers a great place to work. They are looking for a smart go-getter who can delight customers and figure technical issues out on their own. Every quarter there are upgrades happening at multiple offices. This person dials in through VPN, or RDP and runs scripts that update the system and databases. The remote offices need this person’s assistance to not only perform the upgrade but to solve problems that arise. In addition, these offices require help every day. Day to say support issues include error messages, system access, printers and scanner connections etc.
The successful candidate will be experienced supporting hardware issues, software issues or both. Experience with VPN, RDP, Scripting, Databases or Windows Systems Administration preferred. A positive, can-do attitude and ability to learn is required.
If you are looking for a place to be treated like you matter check this out!