System Developer – Service Now

ID: 7013

Employment Type: Direct

Job Location: Amherst, NY 14221

Description:

ServiceNow Developer – Direct Hire – North Towns…

Job Summary: We are seeking a skilled ServiceNow Developer to join our dynamic team. As a ServiceNow Developer, you will be responsible for the design, development, customization, and maintenance of our ServiceNow platform. You will collaborate with cross-functional teams to understand business requirements and translate them into effective technical solutions within the ServiceNow ecosystem. Your expertise in ServiceNow development, configuration, and integration will play a crucial role in enhancing our organization's IT service management capabilities.

Responsibilities:

• Develop and customize ServiceNow applications, modules, workflows, and forms based on business requirements.
• Design and implement ServiceNow configurations, including user interface (UI) customization, data imports/exports, notifications, and reports.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions using ServiceNow best practices.
• Integrate ServiceNow with third-party systems and tools, ensuring seamless data exchange and process automation.
• Conduct thorough testing of ServiceNow applications and modules, identifying and resolving any issues or bugs.
• Create and maintain technical documentation, including system specifications, design documents, and test plans.
• Provide ongoing support and troubleshooting for ServiceNow applications, resolving user issues and system errors in a timely manner.
• Stay up-to-date with the latest ServiceNow features and enhancements, recommending and implementing improvements to optimize the platform's performance and functionality.
• Collaborate with cross-functional teams to promote knowledge sharing and best practices within the ServiceNow development community.
• Participate in code reviews to ensure adherence to coding standards, quality, and performance guidelines.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a ServiceNow Developer, with expertise in ServiceNow platform development, configuration, and customization.
• Strong understanding of IT service management (ITSM) processes and best practices.
• Proficient in JavaScript, HTML, CSS, and XML with hands-on experience in developing ServiceNow UI and workflows.
• Solid knowledge of ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Asset Management.
• Experience integrating ServiceNow with third-party systems using APIs, web services, and other integration methods.
• Familiarity with Agile development methodologies and tools.
• Excellent problem-solving and analytical skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong attention to detail and a commitment to delivering high-quality solutions within established timelines.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are preferred but not mandatory.

Join our team as a ServiceNow Developer and contribute to the continuous improvement of our IT service management capabilities. Together, we will drive efficiency, enhance user experiences, and deliver exceptional value to our organization. Apply now and be part of our innovative and collaborative environment