• Direct
  • 05/03/2024

SysPersonnel Systems Personnel

Improving Lives Through Employment

ID: 7238

Employment Type: Direct

Job Location: Buffalo, NY 14225-5171


Systems Administrator – Direct Hire – Buffalo, NY


Are you a problem-solver with a passion for technology? As the Systems Administrator, you will play a critical role in ensuring the smooth operation of our client’s IT infrastructure. You will be responsible for maintaining and our Windows Server environment, as well as, troubleshooting and resolving complex issues with data communication equipment, as well as participating in IT risk assessments. Additionally, you will interact with both internal and external customers to provide technical assistance and ensure the highest level of customer satisfaction.


Key Responsibilities:

– Respond to technical assistance requests in person, via phone, or electronically.

– Mentor Help Desk team members and provide assistance as needed.

– Diagnose and resolve technical hardware and software issues.

– Perform new computer rollouts and updates.

– Manage Active Directory user accounts.

– Configure and support network printers.

– Redirect problems to the appropriate resources when necessary.

– Identify and escalate situations requiring urgent attention, such as cybersecurity threats.

– Assist the network team with security updates and issues.

– Inform management of recurring problems and suggest solutions.

– Stay current with security risks, system information, changes, and updates.


Preferred Qualifications:

– Bachelor’s degree in Information Technology or equivalent work experience.

– 5+ years of IT customer-facing deskside service and administration.

– Valid driver's license required.

– Ability to recognize and respond to security threats; experience with Carbon Black a plus.

– IT industry certifications preferred, such as Microsoft, A+, and Network+.

– Knowledge of Microsoft products such as Active Directory and Azure, as well as printers and network equipment.

– Strong expertise in networking preferred.



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